DTAC confirms readiness for PDPA, reinforcing principles of human rights and good governance

DTAC will comply with the Personal Data Protection Act, (PDPA). These policies and guidelines have been created into policies. It has been in force for over 2 years. Employees are trained and made aware of the privacy policy 100%.

Stephen James Halwick, Acting Deputy chief executive officer Corporate Affairs Group – Total Access Communication Public Company Limited (dtac), stated that “dtac is in a position to conduct business responsibly with respect for the principles of human right protection.” As a telecommunications service provider, dtac has an important role to play in Respecting Privacy and Freedom of Expression.

We strictly follow and operate these principles. By collaborating with others on a regular basis in law enforcement Protection of Personal Information E.E. 2562 in Thailand, PDPA. This is a significant milestone for Thailand in protecting consumers’ privacy and security. which dtac supports strongly and is willing to adhere to for the benefit consumers, businesses, and society in general.”

“Customer confidence is key to dtac’s business operations. As we move into the age of technological advances such as AI (Artificial Intelligence), IoT(Internet of Things) or 5G, huge amounts of data will be generated and used to provide customer value. Stephen stated that confidence is a natural outcome.


The digital society offers tremendous opportunities for economic and social development. However, the law requires that information be used in accordance with consumers’ rights. Privacy is a positive thing. Tac places great importance on the development of products and services. It reinforces the principles and good governance at dtac through secure connection services. Complete and equal

dtac is committed to privacy and develops services and products that are safe, secure, and in the best interest of customers. dtac has a procedure to handle data in this way. Personal Data Protection Act Information collection, use, and disclosure are protected.
: 1. You should collect and keep all information necessary to provide services. Both directly identifiable information
and indirectly identifiable data To offer customers benefits and services that match their needs.
3. Compliance with data protection rules and conditions.

These processes can be governed by good governance. These are the management and control procedures:

1. Proactive approachdtac provides a guideline for how to use customer information to comply with customers’ intentions through Privacy Checkpoint. This is a work structure that controls and reduces the risk of customers knowingly revealing their personal data.

The person who wishes to use customer data (e.g. Application development team Customer Value Management Team) must inform the Data Privacy Officer (DPO), on a legal basis (Legal Basis) and the necessity/Necessity (Necessity) of the company’s operating procedures. You can use the information.

Additional technical information security assessments will also be required. This is directed and approved by the technology team. Company Personal Protection Impact Assessment (DPIA).

2. An investigation approach to reduce data privacy violations Frontline employees that have access to customer data must be evaluated on a regular basis. The DPO is then notified of the results. Both internal and external committees also conduct quarterly audits. To ensure that the policy has been properly applied in practice.

3. Corrective actions when data privacy violations are detected. The DPO coordinates with other parties to halt, assess damage, and determine corrective guidelines, including if the incident effects the owner of the data.